Richard Claessens is a highly experienced senior sales professional with an extensive background in sales management and training, gained in the manufacturing and business service sectors, both in the UK and overseas. During his recent time at Yell he led and trained senior sales people to sell a suite of leading-edge digital marketing products including website design, HD quality broadcast video, Google Adwords and SEO. He is a Google Adwords Certified Professional.
Richard now specialises in providing businesses with a suite of solutions aimed at improving their sales and marketing functions. This includes advanced ‘Mystery Shopper’ services to enable businesses to understand the true journey their customers take in order to do business with them, together with other consultancy services such as sales lead monitoring, CRM and sales training. Under-pinning this, he also provides behavioral profiling for subjects such as ‘Social Style and Versatility’, ‘Adaptive Mindset for Agility’ and ‘Developing a Resilient Mindset’.
He believes that many businesses have failed to fully grasp the opportunities represented by integrating the Internet into their sales process and have been reluctant to invest regularly in this area. He is passionate about helping such businesses improve their process.
Contact Richard via his website Sales Tec.